KNOWLEDGE BASE - FREQUENTLY ASKED QUESTIONS
Troubleshooting Tips
Commonly Asked
If you have any questions or would like to submit a claim please send us a message using the form on the Warranty page.
Please note that your monitor will need to accept 3840x2160 to achieve that resolution.
Installation
- A cable that is 30 ft or less can transmit High Def quality at 60Hz
- A cable that is 15 ft or less can transmit Ultra HD quality at 30Hz
- A cable that is 10 ft or less can transmit Ultra HD quality at 60Hz
Unfortunately, not all multimedia functions are passed through the KVM to the input PC. We recommend trying the USB2.0 port but we cannot guarantee all multimedia functions.
List of Hotkey Functionality
- Scroll Lock, Scroll Lock, Page Up = switch to previous port
- Scroll Lock, Scroll Lock, Page Down = switch to next port
- Scroll Lock, Scroll Lock, 1 - X = switch to desired port (X is the number of ports for your unit)
- Scroll Lock, Scroll Lock, Space Bar = switch to next port turn on autoscanning
- Scroll Lock, Scroll Lock, + / - = increase/decrease autoscanning time interval
- Scroll Lock, Scroll Lock, F11 = enable/disable unit's beep sound
- Scroll Lock, Scroll Lock, F12 = enable/disable mouse gestures
DisplayPort to HDMI cable: UGreen Cable
DisplayPort to HDMI adapter: X-lent Adapter
DisplayPort to HDMI adapter: Plugable Adapter
Mini DisplayPort to HDMI cable: Cable Matters (4K @ 30 hz)Type C to HDMI Cable: Cable Matters
Type C to HDMI Adapter: Amazon Basics
DVI to HDMI cable: KabelDirekt Cable (1920x1080 resolution)
VGA to HDMI converter: Cable Matters (injects audio via USB)
VGA to HDMI converter: VicTsing (injects audio via stereo minijack)
Knowledge Database
A KVM (keyboard, video, mouse) switch is a hardware device that allows a user to control multiple computers from a single keyboard, video monitor, and mouse. Previously KVM's were mostly seen in data centers but in recent years have expanded to the consumer market due to the number of video devices that many homeowners use (computers, streaming devices, game consoles, security systems, etc.)
A KVM is different from an HDMI switch by adding the keyboard and mouse functionality. HDMI switches are very inexpensive because they are very limited in functionality. If a computer is one of the many inputs that need to be managed, a KVM will be the preferred device.
Anyone that needs to manage more HDMI inputs than what their TV or computer monitor allows will benefit from a KVM. Also, users of multiple PC's have a need for a KVM switch as it eliminates the need to have multiple peripherals and monitors.
Yes. If you have issues with functionality, please try the USB2.0 port. Please note that using the USB hub will disallow keyboard hotkeys for switching.
Yes. If you have issues with functionality, please try the USB2.0 port. Please note that using the USB hub will disallow keyboard hotkeys for switching.
No, but many users utilize 2 devices to achieve this functionality.
Yes, please see the list of approved connectors for each protocol.
Yes. They support all 21:9 and 16:9 monitors.
All keyboards and mices will work through the USB2.0 port but they will not have hotkey functionality.
Certain gaming keyboards will ONLY work with USB2.0 port.
We are working on creating custom keyboard-specific firmware to expand this functionality.