FAQ

FAQ

More questions?  Email us at Contact@BuyTESmart.com 

 

  • What is a KVM?
    • A KVM (keyboard, video, mouse) switch is a hardware device that allows a user to control multiple computers from a single keyboard, video monitor, and mouse.  Previously KVM's were mostly seen in data centers but in recent years have expanded to the consumer market due to the number of video devices that many homeowners use (computers, streaming devices, game consoles, security systems, etc.)

 

    • Why a KVM instead of an HDMI switch?
      • A KVM is different from an HDMI switch by adding the keyboard and mouse functionality.  HDMI switches are very inexpensive because they are very limited in functionality.  If a computer is one of the many inputs that need to be managed, a KVM will be the preferred device.

     

    • Who uses a KVM?
      • Anyone that needs to manage more HDMI inputs than what their TV or computer monitor allows will benefit from a KVM.  Also, users of multiple PC's have a need for a KVM switch as it eliminates the need to have multiple peripherals and monitors.

     

    • Why does the screen not fit when I connect my TV to the output?
      • On occasion TV's will exhibit "overscaling" issues.  This is due to the input device, typically a PC, having a slightly different resolution than a television.  There are a number of ways to correct the issue by making adjustments to Windows and Mac operating systems. 
     
      • How long of a cable can I use?
        • A cable that is 30 ft or less can transmit High Def quality at 60Hz
        • A cable that is 15 ft or less can transmit Ultra HD quality at 30Hz
        • A cable that is 10 ft or less can transmit Ultra HD quality at 60Hz

        • Can I use a wireless mouse/keyboard?
          • Yes.  If you have issues with functionality, please try the USB2.0 port.  Please note that using the USB hub will disallow keyboard hotkeys for switching.

          • Can I use a Bluetooth keyboard/mouse?
            • Yes.  If you have issues with functionality, please try the USB2.0 port.  Please note that using the USB hub will disallow keyboard hotkeys for switching.

            • What can I do if the mouse does not respond correctly?
              • Occasionally the mouse movement for Mac operating systems may jump.  Please try using the USB2.0 port for your mouse input.  If problems continue, please confirm the mouse works correctly when plugged directly into the PC that exhibits the issue.

            • Why does my multimedia keyboard not transmit multimedia functions (play, pause, etc.)
              • Unfortunately, not all multimedia functions are passed through the KVM to the input PC.  We recommend trying the USB2.0 port but we cannot guarantee all multimedia functions.

              List of Hotkey Functionality

              1. Scroll Lock, Scroll Lock, Page Up = switch to previous port
              2. Scroll Lock, Scroll Lock, Page Down = switch to next port
              3. Scroll Lock, Scroll Lock, 1 - X = switch to desired port (X is the number of ports for your unit)
              4. Scroll Lock, Scroll Lock, Space Bar = switch to next port turn on autoscanning
              5. Scroll Lock, Scroll Lock, + / - = increase/decrease autoscanning time interval
              6. Scroll Lock, Scroll Lock, F11 = enable/disable unit's beep sound
              7. Scroll Lock, Scroll Lock, F12 = enable/disable mouse gestures

              More questions?  Email us at Contact@BuyTESmart.com 

               

              • What is a KVM?
                • A KVM (keyboard, video, mouse) switch is a hardware device that allows a user to control multiple computers from a single keyboard, video monitor, and mouse.  Previously KVM's were mostly seen in data centers but in recent years have expanded to the consumer market due to the number of video devices that many homeowners use (computers, streaming devices, game consoles, security systems, etc.)

               

                • Why a KVM instead of an HDMI switch?
                  • A KVM is different from an HDMI switch by adding the keyboard and mouse functionality.  HDMI switches are very inexpensive because they are very limited in functionality.  If a computer is one of the many inputs that need to be managed, a KVM will be the preferred device.

                 

                • Who uses a KVM?
                  • Anyone that needs to manage more HDMI inputs than what their TV or computer monitor allows will benefit from a KVM.  Also, users of multiple PC's have a need for a KVM switch as it eliminates the need to have multiple peripherals and monitors.

                 

                • Why does the screen not fit when I connect my TV to the output?
                  • On occasion TV's will exhibit "overscaling" issues.  This is due to the input device, typically a PC, having a slightly different resolution than a television.  There are a number of ways to correct the issue by making adjustments to Windows and Mac operating systems. 
                 
                  • How long of a cable can I use?
                    • A cable that is 30 ft or less can transmit High Def quality at 60Hz
                    • A cable that is 15 ft or less can transmit Ultra HD quality at 30Hz
                    • A cable that is 10 ft or less can transmit Ultra HD quality at 60Hz

                    • Can I use a wireless mouse/keyboard?
                      • Yes.  If you have issues with functionality, please try the USB2.0 port.  Please note that using the USB hub will disallow keyboard hotkeys for switching.

                      • Can I use a Bluetooth keyboard/mouse?
                        • Yes.  If you have issues with functionality, please try the USB2.0 port.  Please note that using the USB hub will disallow keyboard hotkeys for switching.

                        • What can I do if the mouse does not respond correctly?
                          • Occasionally the mouse movement for Mac operating systems may jump.  Please try using the USB2.0 port for your mouse input.  If problems continue, please confirm the mouse works correctly when plugged directly into the PC that exhibits the issue.

                        • Why does my multimedia keyboard not transmit multimedia functions (play, pause, etc.)
                          • Unfortunately, not all multimedia functions are passed through the KVM to the input PC.  We recommend trying the USB2.0 port but we cannot guarantee all multimedia functions.

                          List of Hotkey Functionality

                          1. Scroll Lock, Scroll Lock, Page Up = switch to previous port
                          2. Scroll Lock, Scroll Lock, Page Down = switch to next port
                          3. Scroll Lock, Scroll Lock, 1 - X = switch to desired port (X is the number of ports for your unit)
                          4. Scroll Lock, Scroll Lock, Space Bar = switch to next port turn on autoscanning
                          5. Scroll Lock, Scroll Lock, + / - = increase/decrease autoscanning time interval
                          6. Scroll Lock, Scroll Lock, F11 = enable/disable unit's beep sound
                          7. Scroll Lock, Scroll Lock, F12 = enable/disable mouse gestures